Frequently Asked Questions

Updated September 28, 2020

Registration

Can I share my registration link with my colleagues? 

No. Sharing the registration link is not permitted.

How do I upload my profile pic?  

For a more enhanced virtual experience, be sure to upload your profile picture. Follow the instructions below. Note: profile pics cannot be added once you have logged on to the platform. 

1. Log in to the Registration Page using the email address you used to register for the ANCC Virtual Summit and your confirmation number.
2. Click the ‘Modify Registration’ button. 
3. Scroll down and click the ‘Upload Image’ button. Note: Your image must be GIF, JPG, or PNG. 
4. Once your image is uploaded, click the ‘Next’ button. 
5. At the bottom of the page, click ‘Submit.’

If you need help uploading your picture,  contact the registration team at anccvirtual@mcievents.com or 1.888.266.7839.

The system is designed to sync every 5 minutes. However, it may take up to 20-30 minutes for your profile pic to appear and should show with a screen refresh or change.

ANCC Virtual Summit™ Platform Requirements 

What operating system do I need for the platform? 

We recommend using Google Chrome or Firefox for both Windows and MAC. To be sure your operating system will work, perform a system check in advance at https://events.ugovirtual.com/event/ANCCVirtual/system-check

What internet capacity is recommended?

You should have a strong broadband connection with a speed of at least 1.4 Mbps. If your connection is slower, load times may take longer than normal. Other helpful tips:

• Connect to the Internet using a cable network rather than using a wireless network.
• Disconnect from VPN or corporate networks (if possible).
• Close any unnecessary applications.  

Can I access the ANCC Virtual Summit on my tablet or smartphone?

Yes, you will be able to access the event through any web-enabled device, including a smartphone, tablet, laptop, or desk computer. Note: we recommended that you test your computer or device in advance. To do so, follow the instructions above. 

How do I log on to participate in the ANCC Virtual Summit?  

You will receive an email with log-in instructions the afternoon of October 6. Be sure to use the email address you registered with to log in. Use your confirmation number as your password. Your confirmation number is in the registration confirmation email that you received when you registered. If you do not have your confirmation number, simply click on the ‘Forgot your confirmation number?’ button. Your confirmation number will be emailed to you. If you do not know the email address you used to register, contact MCI Tech Support at ANCCtechsupport@mci-group.com. 

What is the best way to maximize my screen for a better viewing experience? 

We recommend zooming out on your browser setting. The default zoom setting (100%) doesn’t always allow you to view all graphic elements of the virtual event. We recommend adjusting to 80% or 90% after you log on to the event platform.  

Technical Support

How do I get help for technical difficulties? 

Once in the ANCC Virtual Summit platform, you can reach Technical Support by clicking on ‘Information Desk’ on the navigation bar and selecting ‘Technical Support’ to inquire about your issue. Staff are available Wednesday, Oct. 7, 8:30 a.m.– 6:30 p.m. EDT, and Thursday, Oct. 8, 8:30 a.m.– 5:30 p.m., EDT. If you are having difficulty logging in to the platform, contact MCI Tech Support at ANCCtechsupport@mci-group.com.

Support Phone Numbers:

Attendees 

Domestic: 1.888.266.7839

International: +1.972.349.5887

Exhibitors

Domestic: 1.888.294.2600

International: +1.972.349.7797

What can I do if I am having difficulty viewing the platform or sessions?

1. Log out.
2. Clear your browser’s cache. This link will help guide you through the process: https://www.refreshyourcache.com/en/home
3. Make sure you log in using Chrome or Mozilla Firefox.

What if I am having a hard time hearing a presenter?

• Check to make sure your speakers/headphones are working properly and are turned up to the appropriate volume.
• Make sure you did not lose Internet connectivity.
• If you are using a mobile device, make sure you have enough bandwidth. We advise using a dedicated Wi-Fi network or using at least a 4G network. 
• Android and Apple devices do not permit streams to begin automatically, so you will need to click on the ‘Media Play’ button to begin the presentation. 
• Make sure your system has passed the system test, here.

General

Where can I find a schedule of events for the ANCC Virtual Summit?  

Click on Schedule At-A-Glance, or when in the Lobby on the ANCC Virtual Summit platform, click on the sign that reads ‘Schedule.’ 

Can I ask and view questions in the session chat box after a presentation is over?

Yes. You may submit questions to the presenters during the Q&A portion. Speakers and moderators will be available to answer questions in the session chat box during this time. Once the ANCC Virtual Summit has ended, you will be able to view the questions and answers in the chat box for the entire 90 days that the platform is open. However, you will not be able to submit a question during the 90-day on demand timeframe.   

How can I contact a speaker if my session question did not get answered?

You can locate the speaker in the attendee chat feature and ask him/her your question directly. Note that this feature is available only during the Virtual Summit on October 7 and 8. 

Are there any sessions that are not available on demand?  

No, all general sessions and educational sessions will be available on demand for 90 calendar days after the ANCC Virtual Summit has ended. If you missed the real-time event, you can register to view all session within the 90-day on demand timeframe. Go to the register page on this website. 

How long will I be able to access the ANCC Virtual Summit?

The platform will be open through Friday, January 8, 2021. Access the platform with the log-in instructions listed above and watch all sessions to earn CNE credits. 

What time zone will the ANCC Virtual Summit use?

Eastern Daylight Time (EDT). A time convertor function is located at the Information Desk on the platform. 

How do I use the search function on the ANCC Virtual Summit platform?

The main search bar, located in the platform’s header, can be used to search for individual keywords or terms to help narrow results. Search results can be filtered by content type using the drop-down selector.  

How can I report someone who is posting inappropriate material?

Email ANCC at meetings@ana.org to report any inappropriate activity.  

Continuing Nursing Education (CNE) Credit

How do I obtain CNE contact hours? 

Attendees who meet continuing education eligibility requirements may earn 0.75 CNE credits for each session attended, for a maximum of 36 CNE credits.

To receive CNE credit you must:

• Be registered as a participant and attend the entire session.
• Access the 2020 ANCC Virtual Summit CNE online system at https://www.mcisemi.com/anccvirtual2020/ce/ (this link will not be available until the start of the ANCC Virtual Summit) to complete a short survey at the end of each session (no later than January 8, 2021) to obtain CNE certificates.
• Log in using your first and last name and email address as it appears in your registration record.
• Complete a short survey about the session attended. 
• Click ‘Continue to Certificate’ at the bottom of the page.
• Click on the certificate and print immediately or email the certificate to yourself. 
• Deadline for claiming CNE credit: Friday, January 8, 2021.
• Print and/or save certificate(s). (Note: Fees apply after January, 8, 2021 to receive CNE certificates.)

If more than one person is viewing the ANCC Virtual Summit, can all of them receive CNE contact hours? 

No – only those who have registered for the event. Your registration link cannot be shared. There is one registration link allotted per person unless you registered as a group. Group registrations will not be permitted for ‘on demand only’ registrations.  

Can I save handouts or information listed?

Yes. Click on the ‘Briefcase’ button on the navigation bar. Then check the box next to the item you would like to download and select ‘Download’ on the lower right side. As you add content, your briefcase will change colors to indicate content has been added. You may add as much content to your briefcase for later viewing as you like. You’ll be able to view all items in your briefcase (as well as PDFs downloaded to your computer) throughout the ANCC Virtual Summit and for 90 calendar days afterward (through January 8, 2021). Note: You can remove items from the briefcase using the button on the lower left side. 

Leaderboard – Points and Prizes

How does the Leaderboard work? 

As you participate and interact throughout the ANCC Virtual Summit, you will gather points to earn chances to win prizes. These include: an Apple Watch®, a Louis Vuitton® bag, a Fitbit®, or a free registration, flight, and hotel package for next year’s conference. Prizes will be given away throughout the ANCC Virtual Summit on October 7-8. The participant who has the most leaderboard points at the time of each giveaway will win the prize. In case of a tie, there will be a random drawing. For official rules, go to the Leaderboard Contest Rules or the Booth Raffle Rules. 

How do I earn points?

Where are my points?

You can find the leaderboard in the upper right corner of your screen. Click on the button to expand the scoreboard to find your total points and ranking. 

When will prize winners be announced?

They will be announced throughout the Virtual Summit, October 7-8. A pop-up notice will appear when a winner has been selected. If you are selected as a winner, an email will be sent to you with further instructions. The prize will be mailed to you at the address on record. 

Networking and Engagement Activities

Where do I find the Networking Lounges?

To join the chats in the networking lounges, go to ‘Lounges’ and click to enter. You can select from one of six lounges with the topic of your choice: Innovation, Global Issues in Nursing, Health and Wellness, Leadership, Year of the Nurse, and the Health Disparities. Each lounge is sponsored and chats will be moderated.   

Where do I go to find the extracurricular activities? 

On-demand activities such as yoga, meditation, and fitness can be found in the Health/Wellness Networking Lounge. Click on any link to begin. 

How do I join the Virtual Summit Dance Party? 

The Virtual Dance Party with DJ Vince Adams will be held from 4:00 p.m.– 6:00 p.m. EDT on Wednesday, October 7. To join the party, visit the Lobby and find the sign that reads ‘Virtual Dance Party.’ Click on the link on the sign. 

How can I connect directly with other participants?

On the navigation bar, click on the ‘Attendee’ button. You will see a list of all participants. If the list doesn’t appear, use the search function to search for attendees. You can request to chat with any individual, and your chat will appear in the bottom right corner if/when your chat is accepted.  

What is in the Showroom?

In the Showroom, you will find the ANCC program booths, ANA membership, ANA Education and Resources, the ANA Bookstore, and the gift shop. You’ll also find the Sponsor Gallery. Click on the ‘Sponsor Gallery’ sign to the right to enter the gallery and visit the many sponsor booths, chat with sponsors, and download takeaways. Engagement with booths qualifies you for chances to win booth prizes and earns you points in the Leaderboard. 

Where can I use my discounts?

Purchase items from the ANA Bookstore and receive up to 25% off most publications. There also numerous discounts available at the various ANCC booths. For a complete listing, click here. Discounts are only available for a limited time. Check with each booth for expiration dates. 

Where can I go shopping?

You can shop for ANCC Virtual Summit souvenirs such as T-shirts, mugs, key chains, posters, and more at the online gift shop in the Showroom. The gift shop also has Magnet® and Pathway to Excellence® items, as well as Year of the Nurse, Healthy Nurse, Healthy Nation™, and other ANA and ANCC branded merchandise. 

How can I give feedback?

Once the ANCC Virtual Summit is over, you will receive a survey via email. Respond to listed questions and leave comments about your experience. You may also rate the sessions by selecting any number of stars next to each session listed in the schedule in the session rooms.